Google Analytics 4- Troubleshooting

Permission denied error¶

You may encounter the Permission Denied error with the following message:

PERMISSION_DENIED: User does not have sufficient permissions for this property.

The following are the possible solutions to troubleshoot this error:

• Verify the Property Id:

  • Ensure that you provide the correct Property Id that matches the intended property you are granting CDP access to.

  • Ensure that you share the correct Property Id with CDP.

• User Access Permissions:

  • Ensure that Acquia’s Google Analytics user has a Viewer role for the property.

  • Check if the Acquia’s Google Analytics user is added to Property Access Management with the necessary permissions.

To resolve the permission denied error:

1. Check the Property Id:

   1. Log in to your Google Analytics 4 account.

   2. Locate the Property Id associated with the property.

   3. Compare this Property Id with the Property Id that you have shared with CDP.

2. Verify User Access permissions:

   1. Log in to your Google Analytics 4 account.

   2. Navigate to the Admin settings.

   3. Click Property Access Management to see assigned user roles and permissions.

   4. Ensure that Acquia’s Google Analytics user has a Viewer role for the property.

3. Granting Access and Permission:

   1. Click the appropriate user to modify access and permissions, if required.

   2. Assign the Viewer role to Acquia’s Google Analytics user, if not already assigned.

   3. Click Save.

4. Retest the Access:

   1. Share the Property Id with Acquia again.

   2. Ask the Acquia team to retest the access.

   3. Test if the Permission Denied error persists for the Acquia’s Google Analytics user.

If the issue persists, contact Acquia Support.