Edge Support Scope

Component¶

• Acquia Edge

• Acquia Edge Workers

Subscription information¶

Acquia Edge consists of the following components:

• Acquia Edge Performance

  • Acquia Edge CDN (powered by Akamai or Cloudflare)

• Acquia Edge Security

  • Acquia Edge Web Application & API Protection (WAAP) (powered by Akamai or Cloudflare)

  • Edge Protect (powered by Cloudflare)

  • Acquia Edge Bot Management (powered by Akamai)

• Acquia Edge Workers (add-on)

Support scope¶

Acquia Support can provide configuration guidance on an advisory basis only. The Customer is solely responsible for ongoing management of their Edge Security and Performance implementation including, without exception, monitoring, creation, modification, and maintenance of configurations.

Acquia Support will not proactively monitor or modify Customer’s Edge Performance & Security configurations in response to traffic patterns. The Customer is solely responsible for making Edge configuration changes.

Acquia Support will provide troubleshooting assistance for contracted Acquia Edge Performance & Security products for covered domains hosted on Cloud Platform.

Edge Performance & Security support for non-hosted domains is limited to troubleshooting basic configuration as presented in the Edge user interface and incidents impacting the availability of the Edge service only. Incidents involving hosting performance, configuration, or best practices for non-hosted domains are outside of the scope of Support. Additional troubleshooting for non-hosted domains is the sole responsibility of the Customer.

Only general availability, paid subscription products are supported. Acquia Support does not provide support for freemium products or those in beta availability. Troubleshooting of freemium or beta products is the sole responsibility of the Customer.

Acquia does not require the use of any Cloudflare- or Akamai-related modules from Drupal.org in conjunction with Edge Performance & Security products. If the Customer chooses to use such a module, and during the course of troubleshooting a bug or issue is discovered in the contributed module, Acquia will do one or both of the following:

• Submit an issue to the Drupal.org module issue queue on the Customer’s behalf, or

• Recommend discontinuation of the module’s use.