Campaign Factory

Campaign Factory and Campaign Studio login

Logging in to Campaign Factory

Note

For all new customers, Acquia sends an email only to your main administrator to provide their first time login credentials. The main administrator must then create super users and other administrators, who can further create other users. For more information, see: Users and roles.

To access your Campaign Factory account:

  1. Go to maestro.mautic.com.

    The system displays the Campaign Factory Sign In page.

  2. In the Email Address field, enter your email address.
  3. In the Password field, enter your password.
  4. Click Sign In.

Resetting the password

Campaign Factory mandates users to meet the following requirements for saving a new password:

  • Password must contain at least 12 characters, one uppercase, one lowercase, one number, and one special character from $#@%!&?|().*.
  • Password must not be the same as the prior 24 passwords.
  • Password expires if no login activity has occurred in the last 90 days. If the user is active, the password expires in 180 days. In both the scenarios, the user must change the password.
  • Users must not use common passwords, common American names and surnames, common English words, and common patterns such as dates, repeats (aaa) sequences (abcd), and QWERTY patterns.

To reset your Campaign Factory password:

  1. On the Campaign Factory Sign In page, select Forgot Your Password.

    The system displays the Reset Password page.

  2. In the Email Address field, enter your email address.

  3. Select Send Password Reset Link.

    The system sends a password reset link to your email address.

  4. Reset your password by using the password reset link.

After you sign in, the system redirects you to the Campaign Factory dashboard.

Logging in to Campaign Studio using one-click sign in

From Campaign Factory, users can log in to Campaign Studio instances using one-click sign in.

Note

Campaign Factory provides multiple options for logging in to an instance depending on whether you are a Campaign Studio only customer, or you are subscribed to Campaign Factory as an add-on feature and are managing multiple accounts and instances.

To log in to an instance:

  1. Go to maestro.mautic.com.

    The system displays the Campaign Factory login page.

  2. Log in to your Campaign Factory account.
  3. In the main navigation menu, click Instances.
  4. On the Instances page, locate the Domain column.

  5. Click the URL link of the instance where you want to log in.

    The system displays the Campaign Studio login page but then automatically logs the user into the instance.

If you cannot log in to a Campaign Studio instance through the one-click sign in:

  • For the Safari web browser, disable Prevent cross-site tracking.
  • For other browsers such as Chrome, Firefox, and Edge, no action is required by default. However, if a user or the system updates and blocks third-party cookies settings, you must enable Allow third-party cookies.
  • For some Chrome versions:
    1. Enter chrome://flags/ in the URL.
    2. Locate the Third-party Storage Partitioning flag and select Disabled from the dropdown menu.
    3. Relaunch the Chrome browser.

Acquia Help

Filter by product:

Campaign Factory common questions

If you can't find what you're looking for, try refining your search or contact our Support teamfor further assistance.